At Natraj Office Furniture, we are committed to providing high-quality products and customer satisfaction. However, we understand that sometimes returns and replacements may be necessary. Please read the following guidelines for returns, replacements, and cancellations.
1. Cancellation Policy
- Cancellation within 24 Hours: If you change your mind after placing an order, you can cancel the order within 24 hours of the order confirmation without any cancellation fee.
- Cancellation after 24 Hours: After 24 hours, cancellations may be subject to additional charges depending on the status of your order and shipping process.
2. Return & Replacement Policy
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Free Replacement: Items are eligible for free replacement if they are damaged, defective, or if the wrong item has been delivered to you. Please ensure that you request a replacement within 7 days of delivery. The item must be in its original condition, original packaging, and include all user manuals, warranty cards, and accessories.
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Damaged Items: If your item arrives damaged in the carton, the part or the complete item is eligible for free replacement. Minor damages (such as small chipping or scratches) that may occur during the shipping process should be acceptable.
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Wrong or Incomplete Items: If you receive a product that is incorrect or missing parts, we will arrange for the correct or missing items to be delivered to you at no extra cost.
3. Product Images & Color Variations
- Product Images: Please note that product images on our website are indicative. The actual color shade of the item may slightly vary from what appears in the photos or rendered images due to lighting conditions, device screens, or other factors.
4. Refund Policy
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Refund Process: Once a cancellation is requested and the return is accepted, we will initiate the refund process. Refunds will be credited to your original payment method.
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Refund Timeline: The refund will be processed within 4 to 10 working days, depending on your payment method (credit card, debit card, wallet, net banking, etc.).
5. Payment Methods
You can make payments through various secure methods, including:
- Credit Card
- Debit Card
- Net-Banking
- Wallets
- UPI
All payments will be processed through Razorpay, a secure payment gateway.
6. Contact Us
For any queries related to returns, replacements, or cancellations, please contact our customer support team at:
- Email: sales@natrajfurniture.com
- Phone: 9810438876
- Office Hours: Monday to Friday, 9:00 AM – 6:00 PM
We are here to assist you and ensure that your experience with Natraj Office Furniture is smooth and satisfactory.
Important Notes:
- Please keep your receipt or proof of purchase when making a return.
- The original packaging must be retained for a successful return or exchange.
- Returns or replacements are only available within the specified time frames.
